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  2. ICE XL Support

ICE XL Support


Welcome to the ICE XL Support Center. Browse installation guides, configuration help, troubleshooting articles, and how‑to resources for ICE XL.

🔧 Getting Started / Installation

  • ICE XL Minimum Requirements
  • Installing ICE XL
  • Manage ICE XL Versions
  • How to update ICE XL version from Microsoft Excel ribbon?
  • ICE XL - Client Excel unable to Install ICE XL VSTO file

⚙️ Setup & Configuration

  • How to prioritize an ICE XL account connection?
  • ICE XL - Automatic Sign-in with SSO Parameters
  • ICE XL user guide
  • ICE XL Service status overview
  • How to retrieve ICE XL logs?
  • ICE XL/RTD Formula Update for Connect Web Users
  • Getting Historical data in ICE XL
  • IP Changing from one machine
  • Logging in from more than one machine
  • ICE XL: Frequency of Price Refresh

🛠 Troubleshooting & Error Resolution

  • Missing ICE XL ribbon in Excel
  • Troubleshooting ICE XL errors #Value! #NAME?
  • Difference between "ice.xl" and "estrd" when pulling data in ICE XL
  • Resolving ICE XL Disconnect Errors in Connect
  • ICE Publisher/ICE XL Generating FSPublisher.FSXLBus Exception (Visual C++ Redistributable Missing)
  • ICE XL Runtime Error
  • Resolving ICE XL "Symbol Limit Reached" error

📘 How‑To / Usage Guides

  • ICE XL - Changing from one machine
  • Understanding Time Parameters of Time & Sales in ICE XL
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