Technology evolves quickly, and so do mortgage servicers’ needs. ICE’s servicing application programming interfaces (Servicing APIs) enable connections between systems, helping users perform business processes easily and more efficiently.
Servicing APIs integrate business functions across the servicing space to help servicers streamline their back-office operations and create a superior front-end customer experience. Servicing APIs expose neatly packaged business functions – including rules, processes, logic and data – which helps servicers shift their focus away from complex technical systems and onto delivering the outcomes their users want.
ICE’s Servicing APIs focus on what servicers and their customers are trying to do, such as making a payment or setting up auto-draft. This “functionality first” approach makes it easier for servicers to seamlessly connect processes across their operation and customize their user experiences.
Scalable, flexible, secure
Previously, servicers have had to manage significant underlying technicalities to implement new functionality. However, APIs handle these details seamlessly behind the scenes, helping servicers easily implement and begin using new features fast. The flexibility of ICE’s Servicing APIs allows servicers to deliver new experiences and capabilities to their customers quickly, and helps them provide more self-service options across the servicing spectrum. And since Servicing APIs are made available in a technology agonistic framework, servicers can choose from a wide variety of functionalities.
In addition to being rapidly scalable, ICE’s Servicing APIs also adhere to industry-standard security protocols. They are built using a set of best practices, guidelines and patterns, and a governance model to achieve a consistent experience, helping servicers reduce risk while digitally transforming their business.
Servicing APIs Documentation
Servicing Digital
Servicing Digital℠ helps servicers improve retention and establish continuous customer engagement. Integrated with the MSP® loan servicing system, this digital solution provides customers with fast, simple and seamless access to their loan and home-related information – anytime, anywhere.
Servicing Vault
Servicing Vault is a solution that facilitates the storage of documents and other digital media through API integration and provides a standard user experience while interacting with media items across the servicing life cycle.
Loss Mitigation
Loss MitigationSM is an end-to-end solution that assists servicers with providing borrowers timely loss mitigation assistance, while creating an audit trail that helps servicers demonstrate compliance with evolving regulations.
MSP DX
MSP Digital Experience (MSP DX) simplifies the servicing back-office experience. MSP DX is designed to provide clients with a single, consistent experience across all servicing capabilities for its users and developers.
Payoffs
To help drive process efficiencies in the provisioning of loan payoff quotes and letters, Payoffs is a highly secure solution for servicers that use the MSP® servicing system and the business partners they work with. Drawing data directly from MSP, the solution expedites the process and improves data accuracies to reduce the number of incorrect or short payoff amounts.
Collections
CollectionsSM aids collectors in their efforts to better manage calls regarding delinquent mortgage payments. Part of the ICE Default Suite, Collections features enhanced call management capabilities and loan information to make qualified assistance options timelier and more accessible to both the servicer and the homeowner.
Customer Service
The Customer Service℠ solution provides a holistic view of a borrower’s mortgage loan on just one screen with an array of unique features and an intuitive user interface – facilitating faster and more accurate responses to customer inquiries.
Servicing Identity and Access Management (SIAM)
These APIs provide the capability to manage client identities required to use Servicing applications.
Enablers
Browse our catalog of security connectors to our integration products.
Key features
- Integrate servicing functionalities and help users perform business processes easily and more efficiently
- Deliver the outcomes back-office and front-end users want without worrying about the underlying technical complexities
- Improve customer engagement and experience with easily deployable and scalable capabilities
- Accelerate speed-to-market with outcome-focused, “functionality first” integrations
- Mitigate risk by achieving consistent channel behavior
- Find the integration you need by browsing ICE’s comprehensive, online catalog the Developer PortalSM
- Increase developer productivity with simplified and streamlined integrations